Privacy Policy

Here is the English version of the Privacy Policy, rewritten to ensure high originality for AXON compliance while keeping the functional links and your specific address format intact.

1. DATA PROTECTION COMMITMENT

At CustoMyLove, establishing a relationship grounded in transparency and digital security is our primary focus. We are fully committed to protecting the personal data of our global community. This policy outlines our rigorous protocols for gathering, managing, and safeguarding your information when you interact with our online store (service@customylove.shop).

2. SCOPE OF DATA COLLECTION

To provide a secure and customized shopping experience, we process the following categories of data:

  • Device Metadata & Technical Logs: As you explore our site, we automatically record specific identifiers, including your IP address, browser type, time zone, and installed cookies. We also monitor "Log Files" to analyze site interactions and navigation patterns.

  • Transactional Records: When you initiate a purchase, we collect necessary identifiers such as your full legal name, billing and shipping addresses, email address, and contact details.

  • Payment Integrity: We facilitate the collection of payment data (such as credit card details). CustoMyLove utilizes advanced encryption to ensure your financial information is processed with maximum security and is never stored in unencrypted formats on our infrastructure.

3. STRATEGIC DATA UTILIZATION

We utilize the gathered information for several essential business operations:

  • Order Fulfillment: To verify payments, organize international shipping, and provide tracking updates and documentation.

  • Risk Mitigation: To monitor transactions for potential fraudulent activity, ensuring a safe shopping environment for all users.

  • Customer Assistance: To deliver responsive support and provide critical updates regarding your orders or our service standards.

  • Personalized Marketing: In accordance with your preferences, we may share information regarding new collections or exclusive offers that align with your interests.

4. COLLABORATION WITH TRUSTED PARTNERS

We partner with specialized service providers to enhance our digital infrastructure. These partners are governed by strict confidentiality terms and only use your data for specific operational tasks:

  • AXON (AppLovin): For marketing attribution and optimization of the user journey. Privacy & Data Info

  • Meta (Facebook/Instagram): To facilitate social commerce features and integrated brand experiences. Data Policy

  • Google Analytics & Ads: To evaluate site traffic and reach relevant audiences via search and display networks. Privacy Terms

5. ADVERTISING PREFERENCES & OPT-OUT OPTIONS

You maintain absolute control over your digital footprint. You may adjust your advertising preferences via these compliant channels:

6. INTERNATIONAL RIGHTS & GDPR COMPLIANCE

If you reside within the European Economic Area (EEA) or other regions with comprehensive data protection laws, you are entitled to:

  • Access the personal information we hold about you.

  • Rectify any inaccuracies in your data.

  • Request Erasure of your information, subject to our legal and regulatory retention duties. To exercise these rights, please contact our Data Officer.

7. RETENTION & DATA SECURITY

We retain transactional data within our secure systems only for as long as necessary to satisfy legal, tax, and reporting obligations. Your information is protected by both technical and organizational defense measures to prevent unauthorized disclosure.

8. PROTECTING MINORS

Our platform is not intended for individuals under the age of 18. We do not intentionally gather or store personal data from children.

CONTACT OUR PRIVACY TEAM For inquiries regarding our privacy practices or to exercise your data rights, please contact CustoMyLove at:
Email: service@customylove.shop
Address: GOOD YICK LIFE LIMITED, GROUND FLOOR & MEZZANINE FLOOR, NO.238 YU CHAU STREET, SHAM SHUI PO, Hong Kong